Modern Healthcare with Trusted Medical Experts

You can book an appointment in three easy ways: (1) Click the "Book Appointment" button on our website and fill out the online form, (2) Call our hotline at +1 21 1234 5678, or (3) Use our mobile app available on iOS and Android. Same-day appointments are often available depending on the specialty and doctor's schedule.

We accept most major insurance providers including BPJS Kesehatan, Allianz, Prudential, AXA Mandiri, Manulife, and AIA. We also welcome patients who prefer to pay out-of-pocket. Please bring your insurance card to your appointment, and our staff will verify your coverage and benefits. If you're unsure about coverage, contact our insurance team before your visit.

Yes! We offer secure video consultations for many specialties including general medicine, pediatrics, and follow-up appointments. Telemedicine appointments can be scheduled through our website or mobile app. You'll receive a secure video link before your appointment time. Prescriptions can be sent directly to your preferred pharmacy, and test results can be reviewed during the video call.

For your first visit, please bring: (1) Valid photo ID (KTP or passport), (2) Insurance card if applicable, (3) List of current medications and allergies, (4) Previous medical records or test results if available, and (5) Referral letter if required by your insurance. Arriving 15 minutes early helps complete registration smoothly.

We understand that schedules change. You can cancel or reschedule your appointment up to 24 hours in advance without any fee through our website, app, or by calling us. Cancellations made less than 24 hours before the appointment may incur a cancellation fee. For prepaid appointments, refunds are processed within 5-7 business days for cancellations made within the allowed timeframe.

Yes, our Emergency Department operates 24/7 with experienced emergency physicians and critical care specialists. We're equipped to handle urgent medical situations including chest pain, severe injuries, breathing difficulties, and other emergencies. For life-threatening conditions, please call emergency services (112) or come directly to our ER. No appointment is needed for emergency care.

Most consultations last between 15-30 minutes, though initial visits may take longer to allow for comprehensive health assessments. Specialist appointments and procedures will vary in duration. We strive to minimize wait times, and you'll receive appointment reminders via SMS and email. If you need to arrive late, please call ahead so we can adjust your appointment time if possible.

Yes! Our secure patient portal allows you to view your medical records, test results, appointment history, and prescriptions 24/7. You can also message your healthcare team, request prescription refills, and download health summaries. To set up your portal access, register during your first visit or contact our patient services team for assistance.